Privacy Policy

For All Travelers is committed to our clients’ privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that, and when you share personal information with us, we will make all reasonable endeavors to keep your details secure and private.

We are committed to ensuring that your personal information is protected.

Our Privacy Policy

For All Travelers understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes who For All Travelers is and how it handles your personal information generally as well as when you use our website.

Personal Information Collection

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally, For All Travelers does not collect sensitive information about you such as details of your race, political beliefs, religion, or health. However, depending on the products and services you ask us to provide, we may be required to collect some sensitive information when we are providing you with specialized services (such as access requirements for a disability).

We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on which of the travel products with For All Travelers you book and the type of product or service you choose.

If we are not able to collect personal information about you, we may not be able to provide you with the products, services, or assistance you require. The collection, use, or disclosure of your personal information is needed to provide these.

We will generally ask for the following types of personal information:

Name, address, email, and contact details
Date of birth
Gender
Information about your use of our product or service

Depending on the product or service you choose, you may also be asked for other types of personal information such as:

Travel insurance details
Passport number
Credit card details

We collect your personal information:

By using written forms
Through contact over the telephone, your mobile, or other messaging technology
Via the internet, including websites and social media
In person-to-person contact
Through subscription and entry forms
Booking forms and requests for further information
Emails, response devices

We will collect your personal information during the information life cycle, on an ad hoc or recurrent basis using the above methods. For example, we will collect personal information when you acquire a product or service from us, when you make changes to that product, when you inquire about our products and services, or request information about our services. We will combine or link personal information we already know about you with other personal information we collect about you.

We collect your personal information:

Directly from you by written, by phone, or through our online booking engine.
From a group coordinator who is arranging your travel (If this is the case, we request from the group leader that every member of the group has consented to them providing this Personal Information to us, in order for us to provide those products and services).
From other persons or organizations (including related and third parties).

Please refer to the “Parties to Whom We Disclose and Collect Your Personal Information” section which details the types of organizations we disclose your personal information to and collect your personal information from.

Our websites rely on "cookies" to provide a number of services to you. A cookie is a piece of data that a website sends to your browser and which is then stored on your computer or other internet-enabled device. Cookies are generally one of two types: a session cookie or a persistent cookie. A session cookie is a temporary cookie that is placed on the device and remains until you leave one of our websites. A persistent cookie will remain on your device for a period of time or duration specified in the cookie despite you leaving our websites.

Cookies generally allow our websites you are browsing to interact more efficiently with your device. For All Travelers uses cookies to collect and use information for a range of purposes, including: to maintain and improve the operation of our websites; track user preferences and product requirements to customize our websites and target and improve advertising or marketing relevance. We may also have an arrangement with third parties who may use our cookies to improve the relevance of our advertising to you on third-party websites. You are able to use your browser settings to manage cookies. These settings may include deleting all or some cookies, not accepting any cookies, or being notified when cookies are being used.

Purposes of Collection of Personal Information

We collect your personal information so we can:

Identify you and provide you with our products and services including notifying you about new products, services, and promotions from time to time.
Understand your requirements and provide you with a product or service.
Set up, administer, and manage our products and services.
Get a better understanding of you, your needs, your behaviors, and how you interact with us so we can engage in product and service research, development, and business strategy including managing the delivery of our services and products via the ways we communicate with you.

Sometimes we are required to collect your personal information to satisfy specific legal obligations.

Use and Disclosure

We use and disclose your personal information for the purposes we collected it. Please refer to the “Purposes of Collection of Personal Information” section to understand what these purposes may be.

If your personal information is subject to the Australian privacy regime, we will use and disclose your personal information for a secondary purpose related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. In the case of sensitive information, any secondary use or disclosure will be directly related to the purpose of collection. For example, we will disclose your personal information to third-party service providers so that they can provide the contracted services to For All Travelers, such as information technology support or programming, hosting services, telephony services, mailing, or sending of documentation to customers digitally or otherwise.

As a travel agent, For All Travelers offers products and services on behalf of a number of other providers including but not limited to cruise lines and insurance companies. For All Travelers may be required to disclose your personal information to these providers to enable them to provide you with their services and to assist in making your experience a satisfying one. As these providers require this personal information when making your booking, if it is not provided, we will not be able to finalize your booking.

There will be other instances when we may use and disclose your personal information in accordance with the Australian and New Zealand privacy regimes including where:

You have expressly or impliedly consented to the use or disclosure.

Collection, Use, and Disclosure of Personal Information for Marketing

For All Travelers has a large range of travel services. Marketing is an important part of our business. We want to collect, use, and disclose your personal information to keep you up to date with the range of products and services available from For All Travelers and which we think may be of interest to you. We use a wide variety of marketing strategies including mail, SMS, telephone, and other internet-based marketing including targeted online advertising and online behavioral marketing. Third-party marketing service providers may combine the personal information we disclose to them with information they already hold about you, in order to serve you with more relevant advertising about our products and services.

We want you to be able to exercise your marketing preferences. Details of how to exercise your preferences can be made to our privacy officer whose contact details are below.

Parties to Whom We Disclose and Collect Your Personal Information

As detailed in the “Ways We Collect Your Personal Information” section, there are a range of people and organizations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you. These may be parties related to For All Travelers or third parties. The particular party will depend on which company or brand in For All Travelers you do business with and what product or service you receive.

Some examples of the parties to whom we may disclose your personal information and collect personal information from are:

Other companies within For All Travelers and other trading divisions or departments within the same company
Customer, product, business, or strategic research and development organizations
A third party with whom we have contracted to provide travel services, administrative or other business services – for example:
- Information technology providers
- Marketing agencies and other marketing service providers
- Travel providers whose product you are traveling on
- Print/mail/digital service providers
- Imaging and document management services
Data warehouses
Social media and other virtual communities and networks where people create, share, or exchange information
Publicly available sources of information
Clubs, associations, member loyalty or rewards program providers and other industry-relevant organizations
Any other organization or person where you have asked them to provide your personal information to us or asked us to obtain personal information from them (e.g., your parent or group organizer)

Overseas Disclosure

We will send your personal information overseas and collect personal information from overseas. Instances when we will do this include:

When you have asked us to do so or we have your consent
When we are authorized or required by an Australian or New Zealand law or a court/tribunal to do so
When we have outsourced a business activity or function to an overseas service provider
Certain electronic transactions

We will disclose all kinds of personal information overseas but only to the extent it is necessary to perform our functions and services. In order to engage in our business activities and functions, we will disclose your personal information to and collect your personal information from parties in a number of countries. Please view here to see a list of countries in which those parties are likely to be located - United States of America, European Economic